Right of Withdrawal

Cancellation Policy

Before returning a product, please contact our customer support at info@sanzvintage.de for further instructions. Do not use the address listed in the imprint for returns! We will inform you by email which address to send the return to.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments we have received from you, excluding the delivery costs for the return, without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. If a label is attached to the items upon arrival, the guarantee will be void if this label is removed, and the item cannot be returned. You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that is not necessary to ascertain the nature, characteristics, and functioning of the goods.

Special Notes

If you finance this contract through a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender uses our cooperation for the financing. If the loan has already been disbursed to us when the withdrawal takes effect, your lender will assume our rights and obligations under the financed contract in relation to you concerning the consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you wish to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal for it as well.